Customer Service Specialist Vacancies In Canada
The Specialist acts as the main point of contact and representative for our dealership group in the Etobicoke area (Dundas St W, Toronto, ON close to Highway 427). They act as the link between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.
Furthermore, their duties include regular communication follow-ups to existing customers, as well as the management of specific communication campaigns.
As a key member of the Marinos Auto Group, the Specialist aids in bringing to life Marinos Auto Groups brand experience. This position reports to the Sales Manager.
The Specialist acts as the primary point of contact between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.
- Answering phone calls and emails and from customers who have shown an interest in the company’s products
- Communicate with customers by phone, email or text messaging and live chat, to provide information, promote business opportunities and/or to book and confirm appointments
- Help customers during their navigation on the website
- Actively promote and provide information on motor vehicles or promotions;
- Perfect spoken and written English
- Can handle heavy phone contact (minimum 40 60 calls per day)
- Ability to work on multiple software applications simultaneously
- Previous call center experience is an asset;
- Marinos Auto Group offers a competitive salary of our company matches insurance, health care coverage, vision care and dental coverage. Our company values the diversity and contributions of every member of the Marinos Auto Group team through annual appreciation events and recognition programs.
- Marino’s Auto Group welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Final candidates will be required to go undergo a criminal record search, to verify the absence of a criminal record for which a pardon has not been granted.
- Salary: Hourly + performance based monthly bonus
- Job Type: Full-time
- Hourly: $15.50 /hour